How to report a repair

Open My Spencer → Report a problem. Choose the category, add photos, tell us if we can enter.

You'll get a confirmation and then see the job move: Submitted → Assigned → In progress → Completed.

For genuine emergencies (gas smell, flooding, no heat in winter, no power, insecure door) call 0113 278 8600. Out of hours, the same number routes to our 24/7 call-out.