Help
How can we help?
I live here
Open My Spencer
Pay rent, report a repair, documents, messages. You’re talking to the landlord.
I want to rent
Show me houses
Book a viewing, no account needed. We own every house on this site.
Moving in
Keys, inventory, Wi-Fi, first week.
During your tenancy
Guests, parking, post, quiet hours.
Maintenance
How to report, what's urgent, access.
Rent & payments
How to pay, when, deposits, TDS.
Living with housemates
Bills, cleaning, replacing someone.
Moving out
Notice, checkout, getting the deposit back.
Emergency help
Gas, electric, no heat, lockouts.
Collecting your keys
Keys are collected from 18 Headingley Lane. Bring photo ID and the lead tenant.
How the inventory works
Check it in the first week. Photograph anything we missed.
Getting online
Some homes include fibre. Others you'll set up yourself, the handbook says which.
How to report a repair
Use My Spencer. It's faster than email and you can see the status.
What counts as urgent
No heat, no water, no power, a leak that's spreading, or a lock that doesn't lock.
Paying your rent
Pay online from My Spencer or by standing order. It's due on the date in your tenancy.
Your deposit and the TDS
Every Spencer deposit is registered with the Tenancy Deposit Scheme.
Someone wants to leave the group
Talk to us early. We can help re-let a room. Don't just swap the locks.
Guests and overnight stays
Friends are fine. A fifth housemate who never pays rent is not.
Giving notice and moving out
Check your tenancy for the notice period. Book a checkout. Clean like you mean it.
If you smell gas
Out. Cadent 0800 111 999. Then us.
No heating or hot water
Try the boiler reset in your handbook, then report it. In winter this is urgent.
Locked out
Call us. Don't force the door. We have to charge for that.
13 guides · Emergency: 0113 278 8600