← Help centre

Moving in

Getting online

Some homes include fibre. Others you'll set up yourself, the handbook says which.

If your home is on an all-inclusive bills package, fibre is already live. The network name and password are in My Spencer → Your Wi-Fi.

If not, the handbook lists the cabinet / Openreach details and the providers that serve the street.

Don't drill, don't run cable through windows. If you need a socket moving, raise a maintenance job.

Still stuck? Report a problem or call 0113 278 8600.