Help
How can we help?
I live here
Open My Spencer
Pay rent, report a repair, documents, messages. You’re talking to the landlord.
I want to rent
Show me houses
Book a viewing, no account needed. We own every house on this site.
Moving in
Keys, inventory, Wi-Fi, first week.
During your tenancy
Guests, parking, post, quiet hours.
Maintenance
How to report, what's urgent, access.
Rent & payments
How to pay, when, deposits, TDS.
Living with housemates
Bills, cleaning, replacing someone.
Moving out
Notice, checkout, getting the deposit back.
Emergency help
Gas, electric, no heat, lockouts.
How to report a repair
Use My Spencer. It's faster than email and you can see the status.
What counts as urgent
No heat, no water, no power, a leak that's spreading, or a lock that doesn't lock.
13 guides · Emergency: 0113 278 8600